Customer Success Intern

Regional hubs in New York support dedicated fleet and brokerage operations. Lots of phone time, lots of email, and a load board always open.

The program

Clevis Freight is hiring a Customer Success Intern for Immediately. Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Our headquarters is in Rochester, and about a third of the team works remotely from other countries. Remote internship with a team based in Rochester. The stipend is paid at the end of each month. Core hours are 9:00 AM to 1:00 PM US Eastern. A stable internet connection and a backup power option are required.

Your projects

• Prepare renewal reminders and account summaries for the account manager
• Test new features before release and note anything confusing
• Create canned responses for common questions
• Collect NPS and CSAT feedback and summarise themes each month
• Maintain customer records and call notes in HubSpot
• Write and update help centre articles and short how-to videos using Loom

Basic qualifications

• Women wanting to start or restart their career can also apply
• Have their own laptop and a reliable internet connection
• Patient and calm with frustrated customers
• Currently pursuing any bachelor's or master's degree, graduating in 2026, 2027 or 2028
• Laptop, headset and stable broadband

Preferred qualifications

• Interest in SaaS products
• Some technical comfort, like reading error messages or clearing a browser cache
• Previous customer service, chat support or tutoring experience

What you get out of it

• Customer feedback analysis that feeds into product decisions
• Using a real help desk, CRM and bug tracker

Program dates: Immediately, 2 months.

Intern pay: ₹24,000 - ₹25,000 per month

What we offer

• Job offer on successful completion
• Mentorship from senior team members
• Flexible work hours
• Internet allowance

We may close this posting early once we have enough applications.

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Clevis Freight Inc..