Customer Success Intern

Who we are

Regional hubs in New York support dedicated fleet and brokerage operations. Lots of phone time, lots of email, and a load board always open.

About the role

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Fully remote. You can work from anywhere in the US. Most communication happens in Slack, with short video calls when needed.

Responsibilities

• Write and update help center articles and short how-to videos using Loom
• Create canned responses for common questions
• Follow up with inactive users by email to understand what is blocking them
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Test new features before release and note anything confusing
• Collect NPS and CSAT feedback and summarise themes each month
• Run onboarding calls with new customers and walk them through setup

Who can apply

• Available 40 hours a week for the full internship
• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Based in the US for the duration of the internship
• Currently enrolled in a bachelor's or master's program, graduating 2028
• Comfortable learning software products quickly
• Currently pursuing any bachelor's or master's degree, graduating in 2028
• Typing speed of 35 words per minute or more

Duration: 12 weeks

Start date: May 2027

Stipend: $20.00 to $26.50 per hour

What we offer

• Learning and development stipend
• Intern events and speaker sessions (virtual)
• Return offer opportunities

Duration: 12 weeks. Start: May 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Clevis Freight Inc..