Customer Success Intern

More than 9,000 organizations use our HR and payroll suite, from regional hospitals to school districts. We're looking for a Customer Success Intern. Irving Systems is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Customer Success Team over chat, email and video calls. Fully remote. You can work from anywhere in the US. Normal business hours, Monday to Friday, with some flexibility. Communication happens mostly in Slack and short video calls.

What you will do:

• Create canned responses for common questions
• Log bugs and feature requests in Jira with clear steps and screenshots
• Run onboarding calls with new customers and walk them through setup
• Track customer health scores and flag accounts with low usage
• Write and update help center articles and short how-to videos using Loom

About you:

• Currently enrolled in a bachelor's or master's program, graduating 2028
• Available 40 hours a week for the full internship
• Typing speed of 35 words per minute or more
• Currently pursuing any bachelor's or master's degree, graduating in 2028
• Patient and calm with frustrated customers

5 months, starting Mar 2027. Stipend: $17.50 - $24.00/hr.

Perks: Intern events and speaker sessions (virtual), Learning and development stipend, Company laptop, Flexible hours, Paid company holidays.

Duration: 5 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Irving Systems.