Customer Success Intern

Who we are:

Everyone covers loads, chases paperwork and answers the phone. Founded in 1982 by two former dispatchers. Brokers start at 7 a.m., and the desk stays covered until 6.

Overview:

Remote internship for students who are patient, clear communicators and like solving problems for people. Remote, open to candidates across the US.

Responsibilities:

• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Collect NPS and CSAT feedback and summarise themes each month.
• Run onboarding calls with new customers and walk them through setup.
• Write and update help center articles and short how-to videos using Loom.
• Prepare renewal reminders and account summaries for the account manager.

Who can apply:

• Based in the US for the duration of the internship.
• Available 40 hours a week for the full internship.
• Confident speaking on video calls with business users.
• Laptop, headset and stable broadband.
• Comfortable learning software products quickly.

What you'll learn:

• Writing clear support replies and help articles.
• How SaaS customer success teams onboard, support and retain customers.
• You will own a small group of accounts by the end of the internship.
• Using a real help desk, CRM and bug tracker.

Duration: 4 months

Start date: Immediately

Stipend: $18.50-$21.00 per hour

Perks:

• Return offer opportunities.
• Company laptop.
• Flexible hours.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Duration: 4 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Coraldesk Freight Solutions.