Customer Success Intern

Who we are:

Chartered in 1980, Denis Community Bank has stayed independent through several rounds of mergers in the area. Most deposits come from local households and businesses, and most loans stay in the communities we serve. Founded in 1980, we now have 120 employees.

The internship:

Remote internship for students who are patient, clear communicators and like solving problems for people. You can work from home anywhere in Belgium. We have no office requirement. Communication happens mostly in Slack and short video calls.

Day to day:

• Prepare renewal reminders and account summaries for the account manager
• Track customer health scores and flag accounts with low usage
• Join customer review calls as note taker
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Collect NPS and CSAT feedback and summarise themes each month
• Test new features before release and note anything confusing
• Write and update help centre articles and short how-to videos using Loom
• Log bugs and feature requests in Jira with clear steps and screenshots

Requirements:

• Available for the full internship period
• Eligible to work in Belgium
• Able to follow written processes and response templates
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Patient and calm with frustrated customers
• Currently pursuing any bachelor's or master's degree, graduating in 2027
• Confident speaking on video calls with business users

Duration: 6 months

Start date: Dec 2026

Stipend: €810 - €1,050 monthly

What we offer:

• Internet allowance
• Flexible hours
• Possibility of a full-time offer
• Mentorship
• Online learning budget
• Letter of recommendation

Duration: 6 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Denis Community Bank BV.