Customer Success Intern

DH Realty is a boutique brokerage with 29 agents and a transaction coordinator. We're looking for a Customer Success Intern. Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. The company is based in Jersey City, the US. The team is spread across multiple countries. The internship is fully remote. Interns join our Jersey City team on daily calls and get a named mentor. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET. Please make sure you have a quiet place to work and a solid internet connection.

What you will do:

Follow up with inactive users by email to understand what is blocking them. Create canned responses for common questions. Escalate urgent technical issues to the product team with full context. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time. Run onboarding calls with new customers and walk them through setup.

About you:

Eligible to work in Hungary. Based in Hungary for the duration of the internship. Basic Google Sheets or Excel skills. Comfortable learning software products quickly. Typing speed of 35 words per minute or more.

5 months, starting Mar 2027. Stipend: $700-$900 monthly.

Perks: Possibility of a full-time offer, Online learning budget, Certificate of completion, Internet allowance.

Duration: 5 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at DH Realty LLC.