Customer Success Intern

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. We're looking for a Customer Success Intern. Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. This is a remote internship. You will work with our team in Dublin, and the stipend is paid monthly in euros. Working hours overlap with UK business hours.

You'll help with:

• Create canned responses for common questions
• Test new features before release and note anything confusing
• Join customer review calls as note taker
• Follow up with inactive users by email to understand what is blocking them
• Write and update help centre articles and short how-to videos using Loom

About you:

• Currently enrolled in a bachelor's or master's degree, graduating between December 2027 and June 2028
• Based in the Netherlands for the duration of the internship
• Currently pursuing any bachelor's or master's degree, graduating in between December 2027 and June 2028
• Comfortable learning software products quickly
• Basic Google Sheets or Excel skills

3 months, starting Feb 2027. Stipend: €1,700-€2,000/month.

Perks: Possibility of a full-time offer, Flexible hours, Letter of recommendation, Online learning budget, Mentorship.

Duration: 3 months. Start: Feb 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dublin Insurance Services.