Customer Success Intern

Most of our staff work the sales floor, the registers and the stockroom. Customers shop in store and online, with buy online, pick up in store. Weekend availability is required.

About the role:

Duman Ticaret is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Customer Success Team over chat, email and video calls. This role is fully remote within Türkiye. You will write a lot of updates, so clear written English is important.

Day to day:

Write and update help centre articles and short how-to videos using Loom. Run onboarding calls with new customers and walk them through setup. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time. Join customer review calls as note taker. Collect NPS and CSAT feedback and summarise themes each month.

What we're looking for:

Based in Türkiye for the duration of the internship. Eligible to work in Türkiye. Available for the full internship period. Comfortable learning software products quickly. Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours. Currently pursuing any bachelor's or master's degree, graduating in 2027 or 2028. Laptop, headset and stable broadband. Patient and calm with frustrated customers. Confident speaking on video calls with business users.

What you'll learn:

You will own a small group of accounts by the end of the internship. Writing clear support replies and help articles.

Duration: 6 months

Start date: Mar 2027

Stipend: TRY 17,500 - TRY 21,500 per month

What we offer:

Flexible hours. Online learning budget. Certificate of completion. Possibility of a full-time offer. Internet allowance. Paid public holidays.

Duration: 6 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Duman Ticaret.