Customer Success Intern

About the work from home internship

ET Learn is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. Selected intern's day-to-day responsibilities include:

1. Maintain customer records and call notes in HubSpot

2. Follow up with inactive users by email to understand what is blocking them

3. Escalate urgent technical issues to the product team with full context.

4. Collect NPS and CSAT feedback and summarise themes each month

5. Write and update help centre articles and short how-to videos using Loom.

6. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

7. Create canned responses for common questions

Skill(s) required: Ticketing Systems, MS-Excel, Client Relationship Management (CRM)

Who can apply

1. Women starting or restarting their careers are encouraged to apply

2. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 batch)

Stipend: ₹14,000-₹15,000 monthly

Duration: 1 month | Start date: Immediately

Perks: Job offer on successful completion, Mentorship from senior team members, Informal dress code, Free access to paid learning courses

Number of openings: 4

About ET Learn

Clients are mostly mid-sized companies in Maharashtra. ET Learn is a 15-person team producing custom e-learning for corporate clients.

Candidates must be eligible to work in.

Duration: 1 month. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at ET Learn LLP.