Customer Success Intern

Since 2017, the company has sold practice management software to dental and veterinary clinics in the UAE. Most of what we build is back-office software for property managers, including lease tracking, work orders and tenant payments. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

About the role:

Remote internship for students who are patient, clear communicators and like solving problems for people. This role is fully remote within the UAE. Equipment is provided, including a laptop.

Day to day:

• Track customer health scores and flag accounts with low usage
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Prepare renewal reminders and account summaries for the account manager
• Maintain customer records and call notes in HubSpot
• Follow up with inactive users by email to understand what is blocking them

What we're looking for:

• Eligible to work in the UAE
• Based in the UAE for the duration of the internship
• Currently enrolled in a bachelor's or master's degree, graduating 2026 or 2027
• Available for the full internship period
• Basic Google Sheets or Excel skills
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Confident speaking on video calls with business users
• Excellent written English. Most customer contact happens over chat and email

Nice to have:

• Previous customer service, chat support or tutoring experience

What you'll learn:

• Certificate, and a full-time offer for strong performers when roles open
• Writing clear support replies and help articles
• Customer feedback analysis that feeds into product decisions
• You will own a small group of accounts by the end of the internship

Duration: 3 months

Start date: Dec 2026

Stipend: AED 3,800 to AED 5,200 per month

What we offer:

• Online learning budget
• Flexible hours
• Paid public holidays

Duration: 3 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fernhill Labs LLC.