Customer Success Intern

Our managed detection and response service is built on CrowdStrike, SentinelOne and Microsoft Defender. We're looking for a Customer Success Intern. Remote internship for students who are patient, clear communicators and like solving problems for people. We are headquartered in Philadelphia and have been hiring remotely since 2020. You will intern remotely with our team in Philadelphia. We have hosted remote interns from several countries before. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET.

The work

• Collect NPS and CSAT feedback and summarise themes each month.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Escalate urgent technical issues to the product team with full context.
• Test new features before release and note anything confusing.
• Join customer review calls as note taker.

About you

• Are available for a full-time work from home internship for the entire duration.
• Own a laptop and have stable internet at home.
• Able to follow written processes and response templates.
• Typing speed of 35 words per minute or more.
• Currently pursuing any bachelor's or master's degree, graduating in 2028.

4 months, starting Jan 2027. Stipend: $300-$320 per month.

Perks: Mentorship from senior team members, Job offer on successful completion, Pre-placement offer (PPO) for strong performers, Flexible work hours.

Please mention your notice period and expected salary.

Duration: 4 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FH Risk Partners.