Customer Success Intern

About the internship

Remote internship for students who are patient, clear communicators and like solving problems for people. As an intern, you will:

1. Write and update help centre articles and short how-to videos using Loom

2. Log bugs and feature requests in Jira with clear steps and screenshots

3. Join customer review calls as note taker.

4. Prepare renewal reminders and account summaries for the account manager.

5. Escalate urgent technical issues to the product team with full context

6. Follow up with inactive users by email to understand what is blocking them

7. Maintain customer records and call notes in HubSpot.

8. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

Skill(s) required: Customer Support, English Proficiency (Written), MS-Excel, Effective Communication, Ticketing Systems, Email Writing

Eligibility

1. Undergraduates or recent graduates in IT, computer science, management or a related field

2. Available for the full internship period

Stipend: LKR 26,000 - LKR 32,000 a month

Duration: 2 months

Start date: Immediately

Perks: 5 days a week, Informal dress code, Performance bonus, Laptop provided for the internship, Certificate, Mentorship from senior team members

Number of openings: 1

About Galle Academy

We partner with universities to run online degree programs, from course production to enrolment support. Enterprise clients integrate the platform with Workday, SAP SuccessFactors and Microsoft Teams. Most of the team are former teachers.

Applications are reviewed on a rolling basis.

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Galle Academy.