Customer Success Intern

About the internship

Ghosh Logistics is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. Selected intern's day-to-day responsibilities include:

1. Run onboarding calls with new customers and walk them through setup.

2. Prepare renewal reminders and account summaries for the account manager

3. Maintain customer records and call notes in HubSpot

4. Escalate urgent technical issues to the product team with full context

5. Write and update help centre articles and short how-to videos using Loom.

6. Collect NPS and CSAT feedback and summarise themes each month

7. Create canned responses for common questions.

8. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

Skill(s) required: Freshdesk, English Proficiency (Written), Customer Support, Effective Communication

Eligibility

1. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 batch)

2. Are available for a full-time work from home internship for the entire duration

Stipend: ₹13,000 - ₹17,000 per month + performance bonus

Duration: 3 months

Start date: Within 2 weeks

Perks: Mentorship from senior team members, Informal dress code, Pre-placement offer (PPO) for strong performers, Letter of recommendation

Number of openings: 3

About Ghosh Logistics

Ghosh Logistics runs public and contract warehouses for food, consumer goods and industrial products.

Duration: 3 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ghosh Logistics.