Customer Success Intern

Founded as a farmers' mutual in 2001, the company is now one of the larger mutual insurers in India. We employ 230 people across underwriting, claims, actuarial, IT and customer service. Most of the office has been here more than ten years.

About the role:

The Support Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Fully remote. You can work from anywhere in India.

What you'll do:

Create canned responses for common questions. Escalate urgent technical issues to the product team with full context. Follow up with inactive users by email to understand what is blocking them. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time. Collect NPS and CSAT feedback and summarise themes each month. Track customer health scores and flag accounts with low usage. Log bugs and feature requests in Jira with clear steps and screenshots.

What we're looking for:

Have their own laptop and a reliable internet connection. Women returning to work after a career break are welcome to apply. Can start immediately or within two weeks. Confident speaking on video calls with business users. Patient and calm with frustrated customers. Currently pursuing any bachelor's or master's degree, graduating in 2028.

Preferred:

Some technical comfort, like reading error messages or clearing a browser cache. Previous customer service, chat support or tutoring experience. Interest in SaaS products.

What you'll learn:

You will own a small group of accounts by the end of the internship. Certificate, and a full-time offer for strong performers when roles open. Customer feedback analysis that feeds into product decisions. Using a real help desk, CRM and bug tracker.

Duration: 3 months

Start date: Jan 2027

Stipend: ₹13,000-₹15,000/month

What we offer:

Laptop provided for the internship. Internet allowance. Flexible work hours.

Duration: 3 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Godavari Assurance Pvt Ltd.