Customer Success Intern

Godavari Software is a 31-person software shop in New Delhi. We're looking for a Customer Success Intern. Godavari Software is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. Remote position. Most of the team is in New Delhi, but nobody is required to come in. You will need a stable internet connection and a backup power source (UPS or inverter).

What you will do

• Run onboarding calls with new customers and walk them through setup
• Track customer health scores and flag accounts with low usage
• Collect NPS and CSAT feedback and summarise themes each month
• Maintain customer records and call notes in HubSpot
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

You should be

• Are able to join within 15 days
• Have a working laptop and a stable internet connection
• Comfortable learning software products quickly
• Patient and calm with frustrated customers
• Laptop, headset and stable broadband

2 months, starting Jan 2027. Stipend: ₹13,000 - ₹14,000 monthly.

Perks: Free access to paid learning courses, Flexible work hours, Job offer on successful completion, Laptop provided for the internship, 5 days a week.

Duration: 2 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Godavari Software.