Customer Success Intern

Started as a telephone cooperative in 1990, Great Lakes Telephone Cooperative still answers to the members it serves. We're looking for a Customer Success Intern. Remote internship for students who are patient, clear communicators and like solving problems for people. Remote within the US. The team meets in Chicago once a quarter, travel covered.

You'll help with

• Track customer health scores and flag accounts with low usage
• Prepare renewal reminders and account summaries for the account manager
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Follow up with inactive users by email to understand what is blocking them
• Join customer review calls as note taker

Requirements

• Based in the US for the duration of the internship
• Currently enrolled in a bachelor's or master's program, graduating 2027 or 2028
• Patient and calm with frustrated customers
• Currently pursuing any bachelor's or master's degree, graduating in 2027 or 2028
• Excellent written English. Most customer contact happens over chat and email

6 months, starting Feb 2027. Stipend: $21.00 - $24.00 per hour.

Perks: Mentorship from a dedicated buddy and manager, Final presentation to leadership, Flexible hours, Intern events and speaker sessions (virtual), Learning and development stipend.

Duration: 6 months. Start: Feb 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Great Lakes Telephone Cooperative LLC.