Customer Success Intern

About the internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Your day-to-day work will include:

1. Prepare renewal reminders and account summaries for the account manager

2. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

3. Create canned responses for common questions.

4. Run onboarding calls with new customers and walk them through setup

5. Test new features before release and note anything confusing

Skill(s) required: English Proficiency (Written), Email Writing, Problem Solving, Customer Support, Ticketing Systems, MS-Excel

Who can apply

1. Available for at least 30 hours a week, work from home

2. Own a laptop and have stable internet at home, ideally with a UPS backup

3. Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program

Stipend: PKR 28,000 - PKR 30,000 pcm + performance bonus

Duration: 2 months | Start date: Dec 2026

Perks: Job offer on successful completion, Letter of recommendation, Mentorship from senior team members, 5 days a week, Laptop provided for the internship

Number of openings: 5

About the company

Local business owners call with questions year-round, not just at tax time. Our clients are mostly sole proprietors, rental property owners and small family businesses.

Please submit your CV in English.

Duration: 2 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hameed Bookkeeping.