Customer Success Intern

Most new business comes from referrals by existing clients. Family owned and operated since 1981. We close at 3 p.m. on Fridays in the summer.

About the role:

Hemlockridge Benefits is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. Remote internship with a team based in Fort Wayne. The stipend is paid at the end of each month. Core hours are 9:00 AM to 1:00 PM US Eastern. Reliable internet and a power backup are a must.

What you'll do:

• Write and update help centre articles and short how-to videos using Loom
• Escalate urgent technical issues to the product team with full context
• Prepare renewal reminders and account summaries for the account manager
• Maintain customer records and call notes in HubSpot
• Create canned responses for common questions
• Join customer review calls as note taker
• Test new features before release and note anything confusing
• Collect NPS and CSAT feedback and summarise themes each month

Who can apply:

• Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 or 2028 batch)
• Have a working laptop and a stable internet connection
• Typing speed of 35 words per minute or more
• Basic Google Sheets or Excel skills
• Able to follow written processes and response templates
• Excellent written English. Most customer contact happens over chat and email
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours

What you get out of it:

• How SaaS customer success teams onboard, support and retain customers
• Certificate, and a full-time offer for strong performers when roles open
• Using a real help desk, CRM and bug tracker
• Customer feedback analysis that feeds into product decisions

Duration: 3 months

Start date: Jan 2027

Stipend: $200-$300/month

Perks:

• Job offer on successful completion
• Free access to paid learning courses
• Internet allowance
• Laptop provided for the internship

Duration: 3 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hemlockridge Benefits.