Customer Success Intern

About the internship

Founded in 1997, the business is still family-owned. We're looking for a Customer Success Intern. Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote position. Most of the team is in Düsseldorf, but nobody is required to come in.

The work

Follow up with inactive users by email to understand what is blocking them
Log bugs and feature requests in Jira with clear steps and screenshots
Prepare renewal reminders and account summaries for the account manager
Test new features before release and note anything confusing
Join customer review calls as note taker

About you

Eligible to work in Germany
Based in Germany for the duration of the internship
Comfortable learning software products quickly
Typing speed of 35 words per minute or more
Basic Google Sheets or Excel skills

3 months, starting Mar 2027. Stipend: €920 - €1,100 monthly.

Perks: Online learning budget, Paid public holidays, Flexible hours, Company laptop.

Due to the number of applications, only shortlisted candidates will be contacted.

Duration: 3 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hofmann Distributors GmbH.