Customer Success Intern

About the work from home internship

Indus Savings Bank is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. As an intern, you will:

1. Write and update help centre articles and short how-to videos using Loom

2. Test new features before release and note anything confusing

3. Log bugs and feature requests in Jira with clear steps and screenshots.

4. Create canned responses for common questions

5. Collect NPS and CSAT feedback and summarise themes each month.

Skill(s) required: Email Writing, Customer Support, Freshdesk, Effective Communication

Who should apply

1. Have their own laptop and a reliable internet connection, ideally with a UPS backup

2. Available for at least 30 hours a week, work from home

3. Based anywhere in Pakistan

Stipend: PKR 26,000 - PKR 30,000 pcm (fixed)

Duration: 2 months

Start date: Within 2 weeks

Perks: Mentorship from senior team members, Free access to paid learning courses, Pre-placement offer (PPO) for strong performers

Number of openings: 2

About Indus Savings Bank

Regulators examine us regularly, and risk, audit and compliance make up a large part of the staff. Wealth management, mortgage and treasury services each operate as separate lines of business. Founded in 1939, we now have 500 employees.

Duration: 2 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Indus Savings Bank.