Customer Success Intern

About the work from home internship

Remote internship for students who are patient, clear communicators and like solving problems for people. Your day-to-day work will include:

1. Write and update help centre articles and short how-to videos using Loom.

2. Prepare renewal reminders and account summaries for the account manager

3. Run onboarding calls with new customers and walk them through setup

4. Log bugs and feature requests in Jira with clear steps and screenshots.

5. Track customer health scores and flag accounts with low usage

6. Escalate urgent technical issues to the product team with full context

7. Collect NPS and CSAT feedback and summarise themes each month

8. Join customer review calls as note taker

Skill(s) required: Email Writing, Zendesk, Freshdesk, English Proficiency (Written), Ticketing Systems, MS-Excel, Problem Solving

Who should apply

1. Undergraduates or recent graduates in IT, computer science, management or a related field

2. Based in Sri Lanka

3. Available for the full internship period

4. Own laptop and a reliable internet connection

Stipend: LKR 26,000 to LKR 34,000 pcm

Duration: 6 months | Start date: Within 2 weeks

Perks: Pre-placement offer (PPO) for strong performers, Certificate, Letter of recommendation, Job offer on successful completion

Number of openings: 1

About the company

Founded as a farmers' mutual in 1920, the company is now one of the larger mutual insurers in Sri Lanka.

Duration: 6 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Island Mutual Insurance (Pvt) Ltd.