Customer Success Intern

Annual releases gave way to two-week sprints years ago, and the platform now handles over 200 million API calls a day. We're looking for a Customer Success Intern. Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Fully remote. You can work from anywhere in Norway. We keep meetings to a minimum and work mostly async. You will need a reliable internet connection and a quiet place to work.

What you will do:

• Run onboarding calls with new customers and walk them through setup.
• Follow up with inactive users by email to understand what is blocking them.
• Create canned responses for common questions.
• Join customer review calls as note taker.
• Collect NPS and CSAT feedback and summarise themes each month.

Requirements:

• Eligible to work in Norway.
• Currently enrolled in a bachelor's or master's degree, graduating 2028.
• Excellent written English. Most customer contact happens over chat and email.
• Comfortable learning software products quickly.
• Able to follow written processes and response templates.

3 months, starting Mar 2027. Stipend: NOK 11,000 to NOK 11,500/month.

Perks: Possibility of a full-time offer, Mentorship, Certificate of completion, Company laptop, Flexible hours.

Duration: 3 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Jacobsen Digital AS.