Customer Success Intern

Internship details

Jadhav Digital is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. Your day-to-day work will include:

1. Join customer review calls as note taker.

2. Maintain customer records and call notes in HubSpot

3. Prepare renewal reminders and account summaries for the account manager.

4. Write and update help centre articles and short how-to videos using Loom

5. Create canned responses for common questions

6. Track customer health scores and flag accounts with low usage.

7. Escalate urgent technical issues to the product team with full context.

Skill(s) required: Freshdesk, MS-Excel, Effective Communication, Customer Support, Zendesk

Who can apply

1. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026 or 2027 batch)

2. Women starting or restarting their careers are encouraged to apply

Stipend: ₹14,000 - ₹16,000 per month (fixed)

Duration: 6 months | Start date: Within 2 weeks

Perks: Letter of recommendation, Performance bonus, Job offer on successful completion, Certificate, Pre-placement offer (PPO) for strong performers, Mentorship from senior team members

Number of openings: 8

About the company

Our main product is a payroll and timekeeping app for hourly workforces, sold by subscription and supported from Kochi. Most of what we build is back-office software for property managers, including lease tracking, work orders and tenant payments.

Please mention your notice period and expected salary.

Duration: 6 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Jadhav Digital Pvt Ltd.