Customer Success Intern

About JSL Apps

Customers who call us usually reach someone who wrote the code they are asking about. JSL Apps is a 11-person software shop in Baltimore. The founders still answer support tickets.

Overview

Remote internship for students who are patient, clear communicators and like solving problems for people. Fully remote. You can work from anywhere in the US.

Day to day

• Maintain customer records and call notes in HubSpot.
• Collect NPS and CSAT feedback and summarise themes each month.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Create canned responses for common questions.
• Join customer review calls as note taker.
• Write and update help center articles and short how-to videos using Loom.
• Follow up with inactive users by email to understand what is blocking them.
• Run onboarding calls with new customers and walk them through setup.

What we're looking for

• Currently enrolled in a bachelor's or master's program, graduating 2027 or 2028.
• Available 40 hours a week for the full internship.
• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Based in the US for the duration of the internship.
• Confident speaking on video calls with business users.
• Basic Google Sheets or Excel skills.
• Typing speed of 35 words per minute or more.

Duration: 6 months

Start date: Feb 2027

Stipend: $20.00-$20.50/hr

What we offer

• Paid company holidays.
• Return offer opportunities.
• Company laptop.
• Paid sick time.

We read every application and reply within about a week.

Duration: 6 months. Start: Feb 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at JSL Apps LLC.