Customer Success Intern

Who we are

Headquartered in Faisalabad, the company has 460 employees and contact centres in four locations. Enterprise, wholesale and government customers buy Ethernet, wavelength and dark fiber services. Most installers work four 10s, with Saturday coverage on a rotation.

Overview

The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. You can work from home anywhere in Pakistan. We have no office requirement. A quiet workspace and good internet are required.

Day to day

• Track customer health scores and flag accounts with low usage.
• Test new features before release and note anything confusing.
• Escalate urgent technical issues to the product team with full context.
• Collect NPS and CSAT feedback and summarise themes each month.
• Create canned responses for common questions.

What we're looking for

• Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program.
• Own a laptop and have stable internet at home, ideally with a UPS backup.
• Available for at least 30 hours a week, work from home.
• Based anywhere in Pakistan.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Able to follow written processes and response templates.
• Laptop, headset and stable broadband.
• Excellent written English. Most customer contact happens over chat and email.
• Basic Google Sheets or Excel skills.

Preferred

• Knowledge of a second language for international customers.
• Previous customer service, chat support or tutoring experience.

What you get out of it

• Customer feedback analysis that feeds into product decisions.
• Writing clear support replies and help articles.

Duration: 4 months

Start date: Jan 2027

Stipend: PKR 29,000 - PKR 33,000 pcm

What we offer

• Internet allowance.
• Job offer on successful completion.
• 5 days a week.
• Mentorship from senior team members.
• Certificate.

This posting may close early if we receive enough applications.

Duration: 4 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kinsale Fiber.