Customer Success Intern

About us

Third-party administration is the other half of the business, processing self-funded health claims. Licensed producers and customer service reps work each account together in Applied Epic.

About the role

The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Remote position. Most of the team is in Colombo, but nobody is required to come in. Normal business hours, Monday to Friday, with some flexibility. Communication happens mostly in Slack and short video calls.

Responsibilities

• Follow up with inactive users by email to understand what is blocking them.
• Track customer health scores and flag accounts with low usage.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Escalate urgent technical issues to the product team with full context.
• Log bugs and feature requests in Jira with clear steps and screenshots.

What we're looking for

• Undergraduates or recent graduates in IT, computer science, management or a related field.
• Available for the full internship period.
• Own laptop and a reliable internet connection.
• Based in Sri Lanka.
• Laptop, headset and stable broadband.
• Typing speed of 35 words per minute or more.
• Able to follow written processes and response templates.
• Patient and calm with frustrated customers.
• Confident speaking on video calls with business users.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.

What you'll learn

• Certificate, and a full-time offer for strong performers when roles open.
• How SaaS customer success teams onboard, support and retain customers.
• Writing clear support replies and help articles.
• You will own a small group of accounts by the end of the internship.

Duration: 3 months

Start date: Dec 2026

Stipend: LKR 24,000-LKR 34,000 per month

Perks

• Mentorship from senior team members.
• Internet allowance.
• 5 days a week.
• Laptop provided for the internship.
• Flexible work hours.

Duration: 3 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at KM Risk Advisors.