Customer Success Intern

Who we are

Projects under development total another 8 gigawatts across New York. We have more than 5 gigawatts of renewable capacity in operation.

The internship

Knollhaven is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. This role is fully remote within the US.

What you'll do

• Escalate urgent technical issues to the product team with full context
• Join customer review calls as note taker
• Collect NPS and CSAT feedback and summarise themes each month
• Follow up with inactive users by email to understand what is blocking them
• Run onboarding calls with new customers and walk them through setup
• Create canned responses for common questions

What we're looking for

• Based in the US for the duration of the internship
• Available 40 hours a week for the full internship
• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Basic Google Sheets or Excel skills
• Laptop, headset and stable broadband
• Patient and calm with frustrated customers

Duration: 10 weeks

Start date: May 2027

Stipend: $24.50 - $25.50 per hour

What we offer

• Paid sick time
• Intern events and speaker sessions (virtual)
• Flexible hours

Duration: 10 weeks. Start: May 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Knollhaven.