Customer Success Intern

Our commercial banking group lends to manufacturers, health systems and real estate developers. Śląsk Bank & Trust is a regional bank with over 200 branches and 1,500 employees across Pomeranian Voivodeship.

Internship overview

Śląsk Bank & Trust is hiring a Customer Success Intern for Feb 2027. The Support Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. We are headquartered in Gdańsk and have been hiring remotely since 2020. Remote internship with a team based in Gdańsk. The stipend is paid at the end of each month.

What you'll do

• Run onboarding calls with new customers and walk them through setup.
• Follow up with inactive users by email to understand what is blocking them.
• Collect NPS and CSAT feedback and summarise themes each month.
• Create canned responses for common questions.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Write and update help centre articles and short how-to videos using Loom.

Who you are

• Based in Austria for the duration of the internship.
• Available for the full internship period.
• Basic Google Sheets or Excel skills.
• Laptop, headset and stable broadband.
• Typing speed of 35 words per minute or more.
• Currently pursuing any bachelor's or master's degree, graduating in 2028.

Preferred qualifications

• Some technical comfort, like reading error messages or clearing a browser cache.

What you get out of it

• Customer feedback analysis that feeds into product decisions.
• How SaaS customer success teams onboard, support and retain customers.
• Writing clear support replies and help articles.
• Using a real help desk, CRM and bug tracker.

Program dates: Feb 2027, 5 months.

Pay: €1,700-€1,750 monthly

What we offer

• Letter of recommendation.
• Internet allowance.
• Paid public holidays.

Let us know your current notice period and salary expectations.

Duration: 5 months. Start: Feb 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Śląsk Bank & Trust.