Customer Success Intern

We employ 1,300 people in operations, engineering, customer service and corporate roles. Call centers in Reno and two other locations handle customer service. Pension plan for most employees.

The program:

Lakeside Water is hiring a Customer Success Intern for June 2027. Lakeside Water is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Customer Success Team over chat, email and video calls. Remote, open to candidates across the US. Good written English matters here, since most updates are written.

What you'll do:

• Test new features before release and note anything confusing
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Maintain customer records and call notes in HubSpot
• Follow up with inactive users by email to understand what is blocking them
• Run onboarding calls with new customers and walk them through setup
• Collect NPS and CSAT feedback and summarise themes each month

What we're looking for:

• Based in the US for the duration of the internship
• Available 40 hours a week for the full internship
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Comfortable learning software products quickly
• Typing speed of 35 words per minute or more

Preferred qualifications:

• Previous customer service, chat support or tutoring experience
• Interest in SaaS products

What you get out of it:

• You will own a small group of accounts by the end of the internship
• Writing clear support replies and help articles
• Customer feedback analysis that feeds into product decisions
• Using a real help desk, CRM and bug tracker

Program dates: June 2027, 10 weeks.

Compensation: $20.00 - $25.50 per hour

What we offer:

• Learning and development stipend
• Mentorship from a dedicated buddy and manager
• Company laptop
• Flexible hours
• Home office setup stipend

We are unable to sponsor visas for this position.

Duration: 10 weeks. Start: June 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lakeside Water.