Customer Success Intern

We employ 1,300 people in operations, engineering, customer service and corporate roles. Call centers in Reno and two other locations handle customer service. Pension plan for most employees.

Internship overview:

Lakeside Water is hiring a Customer Success Intern for June 2027. Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote position. Most of the team is in Reno, but nobody is required to come in. Equipment is provided, including a laptop.

Responsibilities:

• Create canned responses for common questions
• Prepare renewal reminders and account summaries for the account manager
• Run onboarding calls with new customers and walk them through setup
• Write and update help center articles and short how-to videos using Loom
• Follow up with inactive users by email to understand what is blocking them
• Track customer health scores and flag accounts with low usage
• Join customer review calls as note taker
• Escalate urgent technical issues to the product team with full context

Who you are:

• Currently enrolled in a bachelor's or master's program, graduating 2027 or 2028
• Based in the US for the duration of the internship
• Able to follow written processes and response templates
• Currently pursuing any bachelor's or master's degree, graduating in 2027 or 2028
• Patient and calm with frustrated customers
• Typing speed of 35 words per minute or more
• Basic Google Sheets or Excel skills
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours

Nice to have:

• Previous customer service, chat support or tutoring experience

What you get out of it:

• Using a real help desk, CRM and bug tracker
• Certificate, and a full-time offer for strong performers when roles open
• How SaaS customer success teams onboard, support and retain customers

Program dates: June 2027, 12 weeks.

Pay: $18.00-$25.00 per hour

Benefits for interns:

• Company laptop
• Home office setup stipend
• Paid sick time
• Mentorship from a dedicated buddy and manager

Lakeside Water is an Equal Opportunity Employer, including disability and protected veteran status.

Duration: 12 weeks. Start: June 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lakeside Water.