Customer Success Intern

We employ 1,300 people in operations, engineering, customer service and corporate roles. Call centers in Reno and two other locations handle customer service. Pension plan for most employees.

About the internship

Lakeside Water is hiring a Customer Success Intern for Immediately. The Support Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Remote position. Most of the team is in Reno, but nobody is required to come in. Equipment is provided, including a laptop.

What you'll do

Maintain customer records and call notes in HubSpot. Write and update help center articles and short how-to videos using Loom. Escalate urgent technical issues to the product team with full context. Run onboarding calls with new customers and walk them through setup. Join customer review calls as note taker. Track customer health scores and flag accounts with low usage.

Who you are

Currently enrolled in a bachelor's or master's program, graduating 2027. Based in the US for the duration of the internship. Typing speed of 35 words per minute or more. Able to follow written processes and response templates. Currently pursuing any bachelor's or master's degree, graduating in 2027. Comfortable learning software products quickly. Patient and calm with frustrated customers. Basic Google Sheets or Excel skills.

Nice to have

Previous customer service, chat support or tutoring experience. Knowledge of a second language for international customers. Interest in SaaS products.

What you'll learn

Using a real help desk, CRM and bug tracker. Writing clear support replies and help articles. You will own a small group of accounts by the end of the internship. Certificate, and a full-time offer for strong performers when roles open.

Program dates: Immediately, 6 months.

Intern pay: $18.50 - $25.00 per hour

Perks

Learning and development stipend. Home office setup stipend. Company laptop. Paid sick time. Intern events and speaker sessions (virtual).

EOE. We participate in E-Verify.

Start dates are flexible, usually within a few weeks of an offer.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lakeside Water.