Customer Success Intern

Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts. Across Vienna, the company runs 14 branch offices and a central depot for hardware staging and imaging. Certification exams are paid for, and passing one comes with a raise.

Overview

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. You can work from home anywhere in Austria. We have no office requirement.

Responsibilities

• Run onboarding calls with new customers and walk them through setup
• Follow up with inactive users by email to understand what is blocking them
• Collect NPS and CSAT feedback and summarise themes each month
• Track customer health scores and flag accounts with low usage
• Test new features before release and note anything confusing
• Prepare renewal reminders and account summaries for the account manager

What we're looking for

• Based in Austria for the duration of the internship
• Available for the full internship period
• Eligible to work in Austria
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Basic Google Sheets or Excel skills
• Patient and calm with frustrated customers
• Excellent written English. Most customer contact happens over chat and email

What you get out of it

• Writing clear support replies and help articles
• Customer feedback analysis that feeds into product decisions

Duration: 6 months

Start date: Dec 2026

Stipend: €820-€840 monthly

What we offer

• Flexible hours
• Mentorship
• Letter of recommendation
• Internet allowance
• Online learning budget
• Company laptop

Applications are reviewed weekly.

Duration: 6 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Larchvault Tech Support.