Customer Success Intern

Who we are:

We employ 900 people across underwriting, claims, actuarial, IT and customer service. Larrow Insurance Group is a property and casualty insurer writing policies in 30 states through independent agents. Continuing education credits are tracked and reimbursed.

Overview:

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. This role is fully remote within the US.

Day to day:

• Join customer review calls as note taker.
• Track customer health scores and flag accounts with low usage.
• Create canned responses for common questions.
• Write and update help center articles and short how-to videos using Loom.
• Test new features before release and note anything confusing.
• Escalate urgent technical issues to the product team with full context.
• Maintain customer records and call notes in HubSpot.

What we're looking for:

• Available 40 hours a week for the full internship.
• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Currently enrolled in a bachelor's or master's program, graduating 2028.
• Based in the US for the duration of the internship.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Currently pursuing any bachelor's or master's degree, graduating in 2028.
• Typing speed of 35 words per minute or more.

Bonus points:

• Familiarity with any help desk tool.
• Previous customer service, chat support or tutoring experience.
• Some technical comfort, like reading error messages or clearing a browser cache.

What you get out of it:

• Customer feedback analysis that feeds into product decisions.
• Writing clear support replies and help articles.
• You will own a small group of accounts by the end of the internship.
• How SaaS customer success teams onboard, support and retain customers.

Duration: 6 months

Start date: Feb 2027

Stipend: $19.00 - $24.00 an hour

What we offer:

• Home office setup stipend.
• Final presentation to leadership.
• Learning and development stipend.
• Flexible hours.

No recruitment agencies, please.

Duration: 6 months. Start: Feb 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Larrow Insurance Group, LLC.