Customer Success Intern

Every account manager handles a full book, from quotes to renewals to claims questions. We're looking for a Customer Success Intern. Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote position. Most of the team is in Colorado Springs, but nobody is required to come in.

The work

• Write and update help center articles and short how-to videos using Loom
• Track customer health scores and flag accounts with low usage
• Create canned responses for common questions
• Join customer review calls as note taker
• Follow up with inactive users by email to understand what is blocking them

Requirements

• Available 40 hours a week for the full internship
• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Typing speed of 35 words per minute or more
• Currently pursuing any bachelor's or master's degree, graduating in 2027 or 2028
• Excellent written English. Most customer contact happens over chat and email

12 weeks, starting May 2027. Stipend: $21.00 to $22.00 per hour.

Perks: Mentorship from a dedicated buddy and manager, Paid company holidays, Home office setup stipend, Company laptop, Paid sick time.

Duration: 12 weeks. Start: May 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at LC Insurance Services.