Customer Success Intern

About the internship

Lumbergate Telecom is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. Selected intern's day-to-day responsibilities include:

1. Escalate urgent technical issues to the product team with full context

2. Test new features before release and note anything confusing

3. Collect NPS and CSAT feedback and summarise themes each month

4. Prepare renewal reminders and account summaries for the account manager.

5. Follow up with inactive users by email to understand what is blocking them

Skill(s) required: MS-Excel, English Proficiency (Written), Customer Support, Ticketing Systems, Client Relationship Management (CRM), Effective Communication

Who should apply

1. Available for at least 30 hours a week from home

2. Based anywhere in Bangladesh

3. Final-year students or recent graduates of BSc in CSE, EEE, BBA or a related subject

4. Own laptop and a reliable internet connection

Stipend: $150 to $200/month

Duration: 4 months

Start date: Within 2 weeks

Perks: Pre-placement offer (PPO) for strong performers, 5 days a week, Job offer on successful completion

Number of openings: 4

About the company

Retail stores, field technicians and customer care all report into regional operations teams. Founded in 1999, we now have 8,200 employees. Techs take their trucks home and drive straight to the first job of the day.

Duration: 4 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lumbergate Telecom Ltd.