Customer Success Intern

About the internship

LW Tax Services is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. Your day-to-day work will include:

1. Log bugs and feature requests in Jira with clear steps and screenshots.

2. Join customer review calls as note taker

3. Test new features before release and note anything confusing

4. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

5. Prepare renewal reminders and account summaries for the account manager.

6. Escalate urgent technical issues to the product team with full context

7. Create canned responses for common questions.

Skill(s) required: Ticketing Systems, Client Relationship Management (CRM), Email Writing

Eligibility

1. Women returning to work after a career break are welcome to apply

2. Can start immediately or within two weeks

Stipend: ₹26,000 - ₹30,000 monthly

Duration: 6 months | Start date: Immediately

Perks: Informal dress code, Flexible work hours, Certificate

Number of openings: 10

About LW Tax Services

Many clients have been coming in since the firm opened in 2012. Two partners, three staff accountants and a front desk admin keep the place running. CPA exam fees and review courses are covered, plus a bonus when you pass.

We may close this posting early once we have enough applications.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at LW Tax Services.