Customer Success Intern

Every hire so far has been referred by someone already on the team. We're looking for a Customer Success Intern. Machinebouw Veluwe is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. Remote, open to candidates across the Netherlands. You need a reliable internet connection and somewhere quiet to work.

You'll help with:

• Join customer review calls as note taker
• Create canned responses for common questions
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Escalate urgent technical issues to the product team with full context
• Prepare renewal reminders and account summaries for the account manager

You should be:

• Available for the full internship period
• Based in the Netherlands for the duration of the internship
• Currently pursuing any bachelor's or master's degree, graduating in between December 2027 and June 2028
• Excellent written English. Most customer contact happens over chat and email
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours

6 months, starting Feb 2027. Stipend: €880-€950/month.

Perks: Letter of recommendation, Internet allowance, Paid public holidays, Online learning budget, Flexible hours, Certificate of completion.

Candidates must be eligible to work in.

Duration: 6 months. Start: Feb 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Machinebouw Veluwe B.V..