Customer Success Intern

Malabar State Bank is a regional bank with over 200 branches and 220 employees across Delhi. Business casual all week, jeans on Fridays.

The internship:

Remote internship for students who are patient, clear communicators and like solving problems for people. Fully remote. You can work from anywhere in India.

What you'll do:

• Collect NPS and CSAT feedback and summarise themes each month.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Create canned responses for common questions.
• Run onboarding calls with new customers and walk them through setup.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Escalate urgent technical issues to the product team with full context.
• Maintain customer records and call notes in HubSpot.
• Write and update help centre articles and short how-to videos using Loom.

Who can apply:

• Own a laptop and have stable internet at home.
• Are able to join within 15 days.
• Women starting or restarting their careers are encouraged to apply.
• Excellent written English. Most customer contact happens over chat and email.
• Confident speaking on video calls with business users.
• Patient and calm with frustrated customers.
• Typing speed of 35 words per minute or more.
• Basic Google Sheets or Excel skills.

What you'll learn:

• Certificate, and a full-time offer for strong performers when roles open.
• Writing clear support replies and help articles.
• How SaaS customer success teams onboard, support and retain customers.
• Customer feedback analysis that feeds into product decisions.

Duration: 3 months

Start date: Within 2 weeks

Stipend: ₹14,000 to ₹16,000 monthly

What we offer:

• Certificate.
• Letter of recommendation.
• Mentorship from senior team members.
• Pre-placement offer (PPO) for strong performers.
• Job offer on successful completion.

Duration: 3 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Malabar State Bank.