Customer Success Intern

About the work from home internship

Marlowe Group is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Customer Success Team over chat, email and video calls. As an intern, you will:

1. Collect NPS and CSAT feedback and summarise themes each month.

2. Prepare renewal reminders and account summaries for the account manager.

3. Test new features before release and note anything confusing.

4. Run onboarding calls with new customers and walk them through setup

5. Join customer review calls as note taker

6. Write and update help centre articles and short how-to videos using Loom

Skill(s) required: Effective Communication, Ticketing Systems, Zendesk, Customer Support, Email Writing

Eligibility

1. Have their own laptop and a reliable internet connection, ideally with a UPS backup

2. Based anywhere in Pakistan

3. Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program

Stipend: $200 to $210/month (fixed)

Duration: 6 months

Start date: Immediately

Perks: 5 days a week, Certificate, Flexible work hours, Free access to paid learning courses, Informal dress code

Number of openings: 4

About the company

Marlowe Group is a management and technology consulting firm with 7,000 employees worldwide. Our practices cover strategy, operations, technology implementation, risk and human capital. We write a lot: proposals, status reports, slide decks and final reports.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Marlowe Group.