Customer Success Intern

Acquisitions of family-owned service companies since 1952 have added more than 20 local brands.

THE INTERNSHIP:

Minneapolis Heating & Cooling is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. Our team is spread across 6 countries. Headquarters is in Minneapolis. The internship is fully remote. Interns join our Minneapolis team on daily calls and get a named mentor. You will need at least 4 hours of overlap with US Central time. We use Slack, Notion and Google Meet. Cameras on for team calls.

WHAT YOU'LL DO:

• Track customer health scores and flag accounts with low usage
• Follow up with inactive users by email to understand what is blocking them
• Prepare renewal reminders and account summaries for the account manager
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Create canned responses for common questions

WHAT WE'RE LOOKING FOR:

• Can commit full time, from home, for the whole internship
• Have a working laptop and a stable internet connection
• Patient and calm with frustrated customers
• Confident speaking on video calls with business users
• Typing speed of 35 words per minute or more
• Basic Google Sheets or Excel skills
• Laptop, headset and stable broadband
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours

WHAT YOU'LL LEARN:

• Customer feedback analysis that feeds into product decisions
• You will own a small group of accounts by the end of the internship

Duration: 3 months

Start date: Immediately

Stipend: ₹25,000 - ₹32,000/month

PERKS:

• Free access to paid learning courses
• Laptop provided for the internship
• Performance bonus

Only shortlisted candidates will be contacted.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Minneapolis Heating & Cooling.