Customer Success Intern

Business customers buy dedicated internet, SIP trunking and hosted phone systems from us. We're looking for a Customer Success Intern. The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. You will intern remotely with our team in Leeds. We have hosted remote interns from several countries before. Core hours are 10:00 AM to 4:00 PM UK time.

The work

• Collect NPS and CSAT feedback and summarise themes each month.
• Track customer health scores and flag accounts with low usage.
• Maintain customer records and call notes in HubSpot.
• Write and update help centre articles and short how-to videos using Loom.
• Run onboarding calls with new customers and walk them through setup.

You should be

• Available for the full internship period.
• Currently enrolled in a bachelor's or master's degree, graduating 2027 or 2028.
• Laptop, headset and stable broadband.
• Patient and calm with frustrated customers.
• Basic Google Sheets or Excel skills.

6 months, starting Mar 2027. Stipend: DKK 12,500-DKK 16,500 per month.

Perks: Letter of recommendation, Certificate of completion, Paid public holidays, Flexible hours, Internet allowance, Possibility of a full-time offer.

Duration: 6 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at MMJ Wireless.