Customer Success Intern

Advisory services include transaction due diligence, valuation, forensic accounting and IT risk. Staff accountants rotate across engagements in their first two years to see different industries. Fridays in summer end at noon.

Overview

Murphy Tax & Accounting is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. Our team is spread across 12 countries. Headquarters is in Phoenix. You will intern remotely with our team in Phoenix. We have hosted remote interns from several countries before. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

Responsibilities

• Create canned responses for common questions.
• Write and update help centre articles and short how-to videos using Loom.
• Maintain customer records and call notes in HubSpot.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Follow up with inactive users by email to understand what is blocking them.

Requirements

• Currently enrolled in a bachelor's or master's degree, graduating 2026, 2027 or 2028.
• Available for the full internship period.
• Based in Malta for the duration of the internship.
• Eligible to work in Malta.
• Excellent written English. Most customer contact happens over chat and email.
• Basic Google Sheets or Excel skills.
• Comfortable learning software products quickly.
• Currently pursuing any bachelor's or master's degree, graduating in 2026, 2027 or 2028.

Duration: 5 months

Start date: Immediately

Stipend: $850 to $900/month

Perks

• Internet allowance.
• Mentorship.
• Possibility of a full-time offer.
• Certificate of completion.
• Company laptop.

Due to the number of applications, only shortlisted candidates will be contacted.

Duration: 5 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Murphy Tax & Accounting.