Customer Success Intern

Internship details

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. As an intern, you will:

1. Write and update help centre articles and short how-to videos using Loom

2. Escalate urgent technical issues to the product team with full context.

3. Test new features before release and note anything confusing.

4. Log bugs and feature requests in Jira with clear steps and screenshots.

5. Prepare renewal reminders and account summaries for the account manager

6. Track customer health scores and flag accounts with low usage.

7. Create canned responses for common questions

Skill(s) required: Effective Communication, Zendesk, Freshdesk, Email Writing

Who should apply

1. Women returning to work after a career break are welcome to apply

2. Have a working laptop and a stable internet connection

3. Available for a full-time (work from home) internship for the full duration

4. Can start immediately or within two weeks

Stipend: ₹13,000 - ₹16,000 monthly (fixed)

Duration: 3 months | Start date: Immediately

Perks: Free access to paid learning courses, Letter of recommendation, Performance bonus, Pre-placement offer (PPO) for strong performers, Certificate, Mentorship from senior team members

Number of openings: 4

About the company

Our lab is a back room full of test hardware, old routers and a rack of virtual machines.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nickelcrest Labs Pvt Ltd.