Customer Success Intern

Internship details

Remote internship for students who are patient, clear communicators and like solving problems for people. Your day-to-day work will include:

1. Collect NPS and CSAT feedback and summarise themes each month.

2. Write and update help centre articles and short how-to videos using Loom

3. Follow up with inactive users by email to understand what is blocking them

4. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

5. Prepare renewal reminders and account summaries for the account manager.

Skill(s) required: MS-Excel, English Proficiency (Written), Problem Solving, Customer Support, Ticketing Systems

Eligibility

1. Based anywhere in Pakistan

2. Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program

Stipend: $200-$250/month (fixed)

Duration: 6 months | Start date: Immediately

Perks: Free access to paid learning courses, Laptop provided for the internship, Pre-placement offer (PPO) for strong performers, Mentorship from senior team members, Flexible work hours

Number of openings: 4

About Northland Building Supply

Everyone helps load trucks in the morning.

Please submit your CV in English.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Northland Building Supply.