Customer Success Intern

No call centre and no offshore help desk. When clients call, one of us picks up. Every tech does a bit of everything, from printer jams to firewall rules.

Overview:

Remote internship for students who are patient, clear communicators and like solving problems for people. This is a remote internship. You will work with our team in Birmingham, and the stipend is paid monthly in euros. You will need at least 4 hours of overlap with US Central time. Strong written English is important, since much of our work is async.

What you'll do:

• Log bugs and feature requests in Jira with clear steps and screenshots
• Create canned responses for common questions
• Follow up with inactive users by email to understand what is blocking them
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Write and update help centre articles and short how-to videos using Loom
• Test new features before release and note anything confusing
• Escalate urgent technical issues to the product team with full context
• Track customer health scores and flag accounts with low usage

Requirements:

• Currently enrolled in a bachelor's or master's degree, graduating 2027 or 2028
• Based in Spain for the duration of the internship
• Excellent written English. Most customer contact happens over chat and email
• Basic Google Sheets or Excel skills
• Confident speaking on video calls with business users
• Currently pursuing any bachelor's or master's degree, graduating in 2027 or 2028
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours

Bonus points:

• Knowledge of a second language for international customers
• Previous customer service, chat support or tutoring experience

Duration: 5 months

Start date: Jan 2027

Stipend: €860 - €890 monthly

What we offer:

• Mentorship
• Online learning budget
• Letter of recommendation

Duration: 5 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Northland Tech Support.