Customer Success Intern

Catastrophe teams deploy adjusters within days of a major storm. We're looking for a Customer Success Intern. Remote internship for students who are patient, clear communicators and like solving problems for people. Our headquarters is in New York City, and about a third of the team works remotely from other countries. You will intern remotely with our team in New York City. We have hosted remote interns from several countries before. Core hours are 9:00 AM to 1:00 PM US Eastern. Equipment is provided, including a laptop.

The work:

• Follow up with inactive users by email to understand what is blocking them
• Run onboarding calls with new customers and walk them through setup
• Create canned responses for common questions
• Escalate urgent technical issues to the product team with full context
• Join customer review calls as note taker

About you:

• Based in Italy for the duration of the internship
• Currently enrolled in a bachelor's or master's degree, graduating 2028
• Patient and calm with frustrated customers
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Able to follow written processes and response templates

6 months, starting Feb 2027. Stipend: €1,050 - €1,150 monthly.

Perks: Company laptop, Online learning budget, Internet allowance, Certificate of completion.

Duration: 6 months. Start: Feb 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Northwest Insurance LLC.