Customer Success Intern

Most of what we build is back-office software for property managers, including lease tracking, work orders and tenant payments. We're looking for a Customer Success Intern. Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote within the US. The team meets in Oakland once a quarter, travel covered. Hours are flexible, with one short team call each morning. Equipment is provided, including a laptop.

What you will do:

Prepare renewal reminders and account summaries for the account manager. Escalate urgent technical issues to the product team with full context. Collect NPS and CSAT feedback and summarise themes each month. Track customer health scores and flag accounts with low usage. Run onboarding calls with new customers and walk them through setup.

You should be:

Authorized to work in the US. CPT and OPT candidates are welcome to apply. Based in the US for the duration of the internship. Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours. Typing speed of 35 words per minute or more. Able to follow written processes and response templates.

6 months, starting Feb 2027. Stipend: $20.50 - $26.50 per hour.

Perks: Intern events and speaker sessions (virtual), Company laptop, Paid sick time, Return offer opportunities, Final presentation to leadership, Paid company holidays.

Applicants must be authorized to work in the U.S.

Duration: 6 months. Start: Feb 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Oakland Apps, LLC.