Customer Success Intern

Who we are

Most of what we build is back-office software for property managers, including lease tracking, work orders and tenant payments. We started in 2002 and have grown to about 90 people.

The internship

Oakland Apps is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Customer Success Team over chat, email and video calls. Remote position. Most of the team is in Oakland, but nobody is required to come in. Normal working hours, Monday to Friday. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll do

• Collect NPS and CSAT feedback and summarise themes each month
• Test new features before release and note anything confusing
• Log bugs and feature requests in Jira with clear steps and screenshots
• Follow up with inactive users by email to understand what is blocking them
• Prepare renewal reminders and account summaries for the account manager
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Track customer health scores and flag accounts with low usage
• Escalate urgent technical issues to the product team with full context

Requirements

• Currently enrolled in a bachelor's or master's program, graduating 2028
• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Based in the US for the duration of the internship
• Typing speed of 35 words per minute or more
• Basic Google Sheets or Excel skills
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Confident speaking on video calls with business users
• Excellent written English. Most customer contact happens over chat and email

Bonus points

• Interest in SaaS products
• Previous customer service, chat support or tutoring experience
• Some technical comfort, like reading error messages or clearing a browser cache

Duration: 3 months

Start date: Feb 2027

Stipend: $19.00 - $22.50/hr

Perks

• Paid company holidays
• Intern events and speaker sessions (virtual)
• Paid sick time
• Return offer opportunities

This position requires a background check.

Duration: 3 months. Start: Feb 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Oakland Apps, LLC.