Customer Success Intern

About us

Regional vice presidents oversee clusters of branches in South Moravian Region and neighboring markets. Applicants can apply, onboard and pick up shifts through our mobile app.

Overview

Remote internship for students who are patient, clear communicators and like solving problems for people. Remote, open to candidates across Czechia.

Responsibilities

• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Join customer review calls as note taker.
• Maintain customer records and call notes in HubSpot.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Test new features before release and note anything confusing.
• Write and update help centre articles and short how-to videos using Loom.
• Follow up with inactive users by email to understand what is blocking them.
• Run onboarding calls with new customers and walk them through setup.

Requirements

• Based in Czechia for the duration of the internship.
• Available for the full internship period.
• Eligible to work in Czechia.
• Typing speed of 35 words per minute or more.
• Comfortable learning software products quickly.
• Patient and calm with frustrated customers.
• Laptop, headset and stable broadband.

Nice to have

• Some technical comfort, like reading error messages or clearing a browser cache.
• Familiarity with any help desk tool.

Duration: 6 months

Start date: Jan 2027

Stipend: CZK 13,000 to CZK 15,000 monthly

Perks

• Certificate of completion.
• Paid public holidays.
• Flexible hours.
• Online learning budget.
• Company laptop.
• Internet allowance.

Duration: 6 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Poradenství Haná.