Customer Success Intern

Who we are:

Most work comes in through ConnectWise tickets, with a dispatch board for onsite visits. Our technicians handle onsite and remote support for medical offices, accounting firms and manufacturers on fixed monthly contracts.

About the role:

Prairieview IT is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. Remote, open to candidates across the Netherlands. Most communication happens in Slack, with short video calls when needed.

Day to day:

• Escalate urgent technical issues to the product team with full context.
• Track customer health scores and flag accounts with low usage.
• Follow up with inactive users by email to understand what is blocking them.
• Write and update help centre articles and short how-to videos using Loom.
• Maintain customer records and call notes in HubSpot.
• Prepare renewal reminders and account summaries for the account manager.
• Test new features before release and note anything confusing.
• Create canned responses for common questions.

What we're looking for:

• Based in the Netherlands for the duration of the internship.
• Currently enrolled in a bachelor's or master's degree, graduating 2027.
• Patient and calm with frustrated customers.
• Confident speaking on video calls with business users.
• Able to follow written processes and response templates.

What you'll learn:

• Customer feedback analysis that feeds into product decisions.
• You will own a small group of accounts by the end of the internship.
• Using a real help desk, CRM and bug tracker.

Duration: 5 months

Start date: Immediately

Stipend: €880 - €1,100/month

What we offer:

• Possibility of a full-time offer.
• Internet allowance.
• Company laptop.
• Mentorship.
• Online learning budget.
• Paid public holidays.

Duration: 5 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Prairieview IT B.V..